FAQ

We offer exchanges only. We do not offer cash refunds.

Exchange requests must be made within 7 days of receiving your order.

The abaya must be in its original condition: unworn, unwashed, free of odors or perfume, and with all accessories and original packaging.

You can exchange it for a different size, color, or product, subject to availability.

We'll add the item's value as credit to your store wallet, valid for 12 months from the date it's added. The full balance is applied automatically at checkout on your next order and cannot be converted to cash.

No, the following cannot be exchanged: custom-made abayas or abayas made in special sizes, and items altered at the customer's request.

Contact us on WhatsApp within 48 hours of delivery with clear photos, and we'll replace it free of charge.

1. Contact us on WhatsApp at +971 50 180 8890 with your order number and the reason for the exchange.
2. We'll send you the return instructions and the pickup date.
3. Once we've inspected the item, we'll send your replacement or add the credit to your wallet.

We ship within the UAE and to GCC countries.

• UAE: 4 to 7 working days.
• GCC: 7 to 10 working days.

Ready-to-wear abayas are prepared and shipped within 3 to 5 working days of order confirmation. Custom-made abayas require 7 to 10 working days.

Delivery times are estimates and may be delayed during peak seasons, public holidays, or due to circumstances beyond our control.

Please make sure your address and phone number are correct. We are not responsible for delays or lost shipments caused by incorrect details.

All prices are in UAE Dirhams (AED).

You can cancel within 24 hours of order confirmation. Orders cannot be cancelled once preparation has started.